Q: What are the check in and check out times?
Check in is after 2pm.
Check out is 9am.
A late check out fee of $50 applies to any late check out. Please note this service has to be requested and is subject to in coming availability. Please contact reception 2 days before arrival to discuss a late check out.
Q: What happens if we arrive outside office hours?
Please contact reception 2 days before arrival to be given instructions on check in procedure.
Q: Do you have a minimum stay over Christmas?
Yes. We have a minimum of 7 nights over the Christmas period. Please Note: This is only over the Christmas period- 11th Dec 2010 till 23rd Jan 2011.
Q: Does Crystal Beach accept schoolies?
No. Please note any bookings made on behalf of a schoolies party by another person will be refused entry and no refund given.
Q: Is linen provided?
Sheets, pillow cases, bath mats, bath towels and kitchen tea towel are provided in the price. Complimentary tea, coffee, sugar, soap, toilet paper, hand washing up liquid, dish cloth and scourer are provided on initial check in. Any extra or when these run out is the guests responsibility to provide.
Q: What car parking facilities does Crystal Beach have?
We have an underground security parking. 2 bedroom apartments have one car space while all 3 bedroom apartments have two car spaces. Entry height is 2.1 metres on a declined driveway. There are visitors car spaces available on request and are subject to availability. There are no limits or meters out the front of Crystal Beach so it’s perfectly fine to park on the street.
Q: How do I make a booking online?
Put in dates you desire. If available, follow instructions on booking engine. If on request only, you will be given a chance to put in all your details and that request comes to reception. THIS IS NOT A BOOKING, SIMPLY A REQUEST ONLY. Reception staff will respond within 24 hours as to whether there is or is not availability. You will receive an email stating this. If available you then go ahead and book on line with our booking engine. Please note: An initial 10% will be debited to your card. This is for Etourisms commission. Within 24 hours a $200 deposit will be debited to your card from Crystal Beach (A & K Whittington Inv. Pty Ltd) which secures the apartment. Both the 10% and $200 come off the total tariff.
Q: What deposits and when does the balance need to be paid?
An initial holding deposit of $200 is needed when booking. For bookings between the 11th Dec – 23rd Jan, the final balance needs to be paid before the 1st December.
********NO REFUNDS ARE GIVEN AFTER THE 1ST DECEMBER*******